General terms and conditions

These terms and conditions apply to every quotation, order and agreement with Colddrop, a trading name of Contento GCV, Oude Leuvensestraat 77 bus 3, 3300 Tienen, VAT BE0715.660.258 (hereinafter “Colddrop”). The client is the business that places an order. Deviations apply only if they have been agreed in writing. The client’s own purchasing terms do not apply.

Quotations are non-binding and valid for thirty days, unless stated otherwise. An agreement is concluded upon written acceptance or upon commencement of performance. Obvious errors do not bind Colddrop.

Campaigns are invoiced and paid before production. Production starts after receipt of payment. Where invoicing in arrears has been agreed, a payment term of thirty days applies.

In the event of late payment in this B2B context, the statutory interest for commercial transactions is due by operation of law and without notice of default, plus a fixed compensation of 40 euros for recovery costs, without prejudice to the right to compensation for higher actual costs.

The delivery time is indicative, with a target of five working days after approval of the design. Delivery takes place at the business address specified by the client. Colddrop is not liable if the recipient is absent, has moved or refuses the parcel. In the event of a failed delivery attributable to Colddrop or our courier, we will replace the drop free of charge.

The client warrants that it may lawfully contact the recipients, that it obtained the address data lawfully, and that contacting them does not breach any gift policy or sector regulation applicable to the recipient. The client indemnifies Colddrop against claims in this respect. The client supplies the substantive message and is responsible for its accuracy.

The client warrants that it holds the rights to the logos and images it supplies. For AI-generated images, the following applies: we present every design for approval before production, and after approval the client is responsible for the content. We do not create images that place a person in a misleading or harmful context. Colddrop may refuse a drop that is intimidating, misleading or offensive.

Edible drops are produced by a partner registered with the FASFC (the Belgian Federal Agency for the Safety of the Food Chain). Allergen information is supplied with every edible drop. Colddrop is not liable for the consequences of consumption after the stated expiry date or after storage outside the specified conditions.

We guarantee delivery and measurement, not scans, replies or meetings. A drop that is not delivered, for a reason attributable to Colddrop or our courier, will be replaced free of charge or credited.

In the event of force majeure, Colddrop’s obligations are suspended for the duration of the force majeure. If it lasts longer than thirty days, either party may terminate the agreement in writing for the part not yet performed, without compensation.

Delivered objects remain the property of Colddrop until the corresponding invoice has been paid in full.

The concepts, templates, texts and images developed by Colddrop remain the property of Colddrop, except for the elements supplied by the client itself. The client is granted a right of use for the campaign concerned.

The data processing agreement applies to every assignment in which Colddrop processes recipients’ data on behalf of the client. It forms an integral part of the agreement.

Every agreement is governed by Belgian law. Disputes fall within the exclusive jurisdiction of the Leuven Enterprise Court, Belgian law.